Consulting Services

• Motivational Speaking with a Humorist Twist
• Speaking on any of my books for dinners, conferences or civic/community organization meetings
• Speaking and training supervisors and managers on "Keys to Success" and the "Ten Principles of Management"
• Management Analysis with a focus on finding creative ideas for improvements
• Writing Training Manuals and conducting training
• Project Management Analysis
• Developing Project Plans
• Writing and Creating Project Reports

Management Keys to Success

Through my years of experience, I have trained many supervisors with the following keys to success.

1. Employees need and deserve to know the reason WHY!
2. Try to see things in the eyes of the customer and in the eyes of your team members.  If we accomplish this, our actions will change.
3. Ask the people you work with what they like doing and what they do not like doing, find out why, and then try to make it better.
4. It is important to know the people in your work unit.  The more you know about them, the more effective you will be as a manager.  This is best achieved by simply watching, listening and asking questions.
5. It is important to do exactly what you say you will do exactly when you say you will do it.  This will leave a positive impression of you with others.
6. Learn how to laugh at yourself.
7. Don't refer to the people you work with as "your employee."  People are not owned and should not be treated as your property.  Instead, refer to them as the "people you work with" or "team members".
8. Never respond immediately to a crisis, if possible.  Take time to examine all the facts, think about it, listen and observe before you act.  When this is accomplished, you normally will respond differently and more successfully.
9. Always realize that we can never stop learning about our jobs.  We can always improve and yes, that includes YOU.
10. Make one of your ongoing goals to groom others for higher positions.  Everyone wants to be successful.  Show people how and they will feel indebted to you; set up roadblocks to their success and they will retaliate with hate and revenge.
11. Remember God gave us two ears and one mouth.  We should listen twice as much as we talk.
12. Remember that one of the most important jobs as a manager is to keep the employees you work with as happy as possible.
13. Make time each day to spend walking the floor, talking to employees and showing them how you care.
14. Keep employees involved in decisions and always keep them informed about what is going on in the work place.
15. Let people know what you expect of them.  Let them know when they are meeting your expectations and when they are not.
16. Remember that everyone is different, so don't try to treat everyone the same.  Treat everyone fairly, but not the same.
17. Employees want their supervisor to "take charge" and lead.  They do not want you to be weak.  We can communicate the stronger image by improving our appearance, making decisions, showing energy in our own productivity, handling mistakes calmly and always being positive.
18. Be modest.  Always give more credit than you take.
19. Always maintain a Positive Attitude.  Remember people are watching you.  You may have heard the saying "Attitudes are caught, not taught."
20. Be honest and tell the truth!